Contact Us
Our customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.
Business and Customer Support
Xiaoju Technology (Dalian) Co., Ltd.
Elvaruneo customer care and store support are handled by the business entity listed above.
Before You Contact Us
When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.
Returns and Order Help
Please contact us before returning any item so our team can review your request and provide the correct return instructions for your order.
Response Time
We aim to respond to customer inquiries within 1-2 business days. Response times may vary during holidays, promotions, and periods of high order volume.